Frequently Asked Questions

1. I'm an employee. How do I sign up?
   Only employees that are regularly scheduled to work 20 or more hours per week have access to this program. When accessing this site, you will follow the Quest single sign-on process. Please sign in using your QUESTUS logon username and password. Please verify that all fields are complete, ensuring that your last name matches the way it appears on your paycheck. If you need assistance, contact Quest Benefits Plus customer service at QuestBenefitsPlus@corestream.com or call (855) 355-5800.
2. Can my friends and family use the site?
   No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
3. How do I change my personal information?
   If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly. If you would like to change your employee profile on Quest Benefits Plus, please do so through XXXXX. Your profile is based on your employee data from XXXXX and cannot be changed through the Quest Benefits Plus website.
4. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
   Depending on the program, your deduction will begin within the next 2 pay cycles. All programs that are available on the website will be paid by a single consolidated deduction shown as “QuestBenefitPlus” on your paycheck.
5. I signed up for more than one benefit that is available on the website. Will I see multiple deductions on my paycheck?
   No. All programs that are available on the website will be paid by one consolidated deduction shown as “QuestBenefitPlus” on your paycheck. You will be able to see a breakdown of your deductions on the Quest Benefits Plus website. Please visit Quest Benefits Plus and select “My Deduction History” under “My Tools” to access your information.
6. Are the deductions after-tax or pre-tax?
   All voluntary benefits deductions are after-tax.
7. I am having an issue accessing the Deduction History. Who do I contact?
   You must first log in to the Quest Benefits Plus site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email Quest Benefits Plus customer service at QuestBenefitsPlus@corestream.com or call (855) 355-5800.
8. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
   These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
9. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
   These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through Quest Benefits Plus. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the Quest Benefits Plus program.
10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    Quest Benefits Plus does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Quest Benefits Plus customer service for assistance at (855) 355-5800 if you need to escalate.
11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    

    Cancellation Process by Product or Insurance Carrier:

    Crunch
    Employees can cancel membership by contacting Randi Zinker at (347) 556-2732 or Randi.Zinker@crunch.com.
    
    Golds Gym
    Employees may cancel at anytime by contacting Britney Wekesser at Britney.Wekesser@goldsgym.com or (314) 542-4277.
    
    Met Legal Services
    Met Legal requires a year-long commitment. If you would like to cancel, you may do so during the Annual Enrollment period through the Met Legal page on the Quest Benefits Plus website.
    
    Allstate Identity Protection (formerly InfoArmor)
    Employees may cancel anytime by logging into Quest Benefits Plus and going to the Allstate Identity Protection page. Click “enroll now”, then click “no thanks/cancel”. Employees may also call Quest Benefits Plus customer service for further assistance.
    
    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at (800) 298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.
    
    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call Center at (800) 438-6388 for cancellation terms and processing.
    
    MetLife Long Term Care
    Outside of the 30 day free look period, a person may cancel their long-term care coverage at any time with a telephone call to (800) 638-4593. The cancellation will become effective on the last day of the month you call. There is no refund of premiums paid (unless you are paid in advance past your cancellation date).
    
    Pet Assure
    There is a 3-month minimum enrollment period. After 3 months employees can cancel at anytime by contacting Pet Assure at (888) 789-7387.
    
    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at (888) 695-4640. Please reference your policy number, which can be found in your Insurance policy.
    
    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
    
    Nationwide Pet Health Insurance
    Policyholders may cancel a policy at any time by contacting Nationwide directly at (877) 738-7874 or optionally, by notifying Nationwide in writing via fax at (714) 989-0537, or mail at P.O. Box 2344, Brea, CA 92822, or online at the Policyholder Portal.
12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.